Track your order with confidence
Aerse orders can be tracked through your order status page, your shipping emails, and the Shop app once tracking is added to your shipment.
Best way to check your order
Find your order email
Open your Aerse order confirmation or shipping confirmation email. Shopify includes your order details and tracking access there.
Use your order status page
After fulfillment, your order status page will show shipment progress. Supported carriers can display real-time tracking updates.
Need help? Contact us
If you can't find your tracking email yet, please contact us with your order number and the email used at checkout.
Tracking questions
When will tracking appear?
Tracking appears after your order is fulfilled and a tracking number is added. Until then, your order can still show as confirmed or being prepared.
What if I checked out as a guest?
Guest customers can still track through the order status page from their order emails. After a period of time, Shopify may ask for the order number plus the email or phone number used at checkout.
Why don't I see movement yet?
Some carriers take time to scan the package after the label is created. It's normal for tracking to appear first and movement to follow later.
Still need help?
Reply to your order email or contact us directly. Include your order number so we can help faster.